FAQ's

Below are some of the most common questions our customers ask. If you need help with anything else, feel free to contact us anytime!

1. What products does Sound Buds offer?

We offer a curated range of Earbuds 🎶, Smart Watches ⌚, and Headphones 🔊 — all selected for quality, performance, and affordability.

2. Are your products original?

Yes! All products listed on Sound Buds are carefully sourced and quality-checked to ensure authenticity and reliability.

3. Do you offer nationwide delivery?

Absolutely! 🚚

We deliver to all cities across Pakistan.

4. How long does delivery take?

Delivery usually takes:

2–4 working days for major cities

4–7 working days for smaller towns and rural areas

5. What payment methods do you accept?

We currently offer:

Cash on Delivery (COD)

Bank Transfer (on request)

6. Can I return or exchange a product?

Yes, you can!

If your product is faulty, damaged, or incorrect, you can request a return or exchange within 48 hours of receiving it.

(Conditions apply based on product type and usage.)

7. What if I receive a damaged item?

If you receive a damaged or defective item, contact us immediately with clear photos/videos. We will arrange a replacement or refund depending on the situation.

8. How can I track my order?

Once your order is shipped, we send you a tracking ID via WhatsApp, SMS, or email ✉️.

You can use it to track your parcel online.

9. Do your smart watches work with all phones?

Yes! Our smart watches are compatible with:

Android phones

iPhones (iOS)

10. How can I contact customer support?

You can reach us anytime through:

📱 Facebook / Instagram / TikTok: @soundbudspk

📧 Email:  soundbudspk.com@gmail.com

We usually respond within 1–4 hours.